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How to Turn Your Average Staff Into Sales Superstars and Customer Service Champions Who will EXPLODE Your Sales and Stop Your Competition From Eating Your Market Share!
YOU – The Sales & Service Star is a cutting-edge, hands-on 1-day workshop to teach your service staff and sales people professional selling skills, strategies and techniques, so they understand how to overcome common selling problems, condense the sales cycle, close more deals and make your customers so happy that you’ll be laughing all the way to the bank!
From providing outstanding customer service, creating raving fans, and inspiring and rejuvenating your workforce, YOU – The Sales & Service Star provides an interactive learning experience crammed with practical tools, tips, techniques and strategies to teach your people world-class customer service and professional selling skills guaranteed to take your company to the next level of excellence and profitability – FAST!
Your staff and sales people are selling themselves, not the product - the first ‘thing’ prospects buy is the salesperson or frontline representative. You could have the best product in the world and still go bankrupt if your people don’t know how to sell it effectively.
Keep in mind that if your people use mediocre or ‘outdated’ sales tools and techniques they will produce mediocre results. That’s why you must upgrade their customer service and sales skills to make sure you not only hit your targets, but even set new records. Help Your People Nail Down More Sales With Less Effort...
In an era of overcapacity and oversupply, overloaded customers are eager to identify with companies that have an appealing identity. That’s why your people are your best asset. Imagine if you figured out how to make your people 20, 30 or 50 percent better at sales and customer service…and the difference that would make to your bottom-line.
YOU – The Sales & Service Star will teach your staff and sales people practical skills so they understand how to become proficient at closing major sales fast, condense the sales cycle and turn sceptical prospects into enthusiastic clients - while maintaining high customer satisfaction.
It will help your people develop a resilient, optimistic, tough, personality that’s capable of bouncing back continually from temporary disappointments and defeats. This alone will definitely give you a competitive edge, and maybe even a bigger slice of the market.
This 1-day event is a must-attend program for organisations looking to grow and claim more market share through their people. Customer service people, all sales people, all managers, all new hires, all employees in your company should go through this program.
This was never more important than in today’s tumbling economy where you need to make full use of all your competitive advantages, so you don’t get obliterated by the competition.
Who Should Register?
If you’re a company executive or a top-performing sales professional, you must figure out how to fine-tune your game, because you know little improvement can lead to dramatic results. If you’re trying to advance your ‘rookie’ sales people, they must master the fundamentals quickly, learn how to professionally deal with rejection, potential failure, persistent disappointment and obstacles, and understand how to become more consistent with their results. If your position involves serving customers - face-to-face or otherwise - you need to understand how to skilfully use dialogue to drill down to customer needs, position solutions effectively and close more sales quickly but professionally. If you supervise those who deal with sales on a daily basis, you must understand the latest sales techniques and strategies that work in today’s complex and competitive environment so you can hit your targets no matter what the economy is doing, without driving people insane.
YOU – The Sales & Service Star is a hands-on 1-day workshop to help you produce a unified customer-focused culture of high-achievers who are committed to provide the best customer service that will make your company stand out head and shoulders above the competition and shoot your profits sky-high!
REGISTER NOW To Upgrade Your People!
Research shows that what really drives repurchase is high quality customer service. The fact is that if you have the best service in the world, but you or your people don’t sell effectively, you will have fewer customers and less bottom-line profit.
YOU – The Sales & Service Star spells out specific strategies on developing value and goodwill toward your prospects and customers. The customer is buying, not to help you out, but to help themselves meet their own goals, whatever they may be.
That’s why, your staff and sales people need to be able to communicate a sincere concern, concentrate on the prospect’s priorities and relate to prospects on their own terms. And that’s exactly what this hands-on program is all about!
Not only that, it will help your staff and sales people become the trusted advisor, as opposed to a quota chasing salesperson – this should give your company the competitive edge you’re looking for.
Your Facilitator and Speaker…
Hi, my name is Dave Lourdes and I’m the founder and director of Evolving Human Potential. Throughout my life I’ve been endlessly fascinated with human behaviour.
It always puzzled me what sets the winners from the losers; what makes people play full on; and how is it that some people produce stellar results, deal with rejection and setbacks professionally, and are fantastic sale closers and great relationship builders while others obviously struggle in these areas.
I always wanted to be more, and to make a bigger contribution to my place of work, but deep inside I was too scared or too fearful to step up to the next level. One day I realised that my close friends and colleagues were doing just the same. I mean smart, talented people who were stuck with producing mediocre results. I realised how that made them feel deep inside, and how that affected their on-job performance and results.
To cut a long story short…one day I figured out how to change that. Not only that, but for the past 20+ years I’ve been helping thousands of ordinary people unleash their true potential and become sales superstars.
But here’s the thing. Chances are, there are people in your company who are not playing full on, who are holding back, and maybe holding the bar too low for themselves. Imagine if you could figure out how to help them break out of their shells.
Imagine the difference that could make to the productivity of your people and your bottom-line!
Because I have been there myself, I understand how it feels to produce results that are just a fraction of your true potential. I really hope to have the opportunity to work together with you and your people, and help your organisation move to the next level of profitability and results by helping your transform your people into sales champions.
OVER 11000 PEOPLE HAVE GONE THROUGH DAVE’S TRANSFORMATIONAL PROGRAMS!
Dave’s experience, as a corporate coach, trainer, professional speaker and conference facilitator, spans 20+ years, 487 workshops, plus seminars and special events with over 11000 attendees, from everyday employees to senior executives in corporate positions. Dave understands how to help your people shatter their limiting beliefs and unleash their true potential.
Dave has used those powerful strategies in the following industry leading companies:
Here are just some of Dave’s career highlights:
The purpose is not to impress you but to impress upon you that Dave has the ability, experience, knowledge and expertise needed to take your company to the next level.
CLICK HERE To Upgrade Your People’s Sales Skills NOW!
Bad Publicity Travels At The Speed Of Light!
Your customers are the lifeblood of your organisation; they are also spoilt for choice, so you must surpass their expectations with every interaction or they won’t come back. Worse still, if they get a bad experience with your company, they will share it with the rest of the world – FAST!
They’re eager, willing and equipped to ‘advertise’ your business to the rest of the world – for free and without your help. If you think that’s good, then consider the following…
In June 2006, a man named Vincent Ferrari had a shockingly combative conversation with an AOL sales rep. But listen to this…he recorded it and posted it on YouTube. More than 240,000 viewings to date, AOL's reputation was irretrievably dented. Imagine if your company had a similar experience… Would that hurt your bottom-line? Would you survive?
WARNING: In the Digital Age, customers can blow off steam about bad service or deficient products, and spread bad news about your company with the rest of the world in a matter of seconds.
Your staff and sales people are dealing with prospects and customers on a DAILY basis. If the customers’ first impressions or your staffs’ sales skills are not outstanding, at the very best, you will lose that customer forever. At worst, your company could collapse like a house of cards because of just one incident.
Having a ‘sales training manual’ is NOT enough. And you can’t be there checking on every staff member to make sure they are doing the right thing. That’s why, excellent customer service must become PART your peoples’ selling DNA. YOU – The Sales & Service Star will make that easy for you, and your results are guaranteed!
If many of your staff are burned out and depressed by their work situations, unchallenged, where their creativity is stifled by the monotony of daily routine, sooner or later it will rub off on the culture, the company, and start to affect the quality of customer service your company delivers…
YOU – The Sales & Service Star will break the monotony of daily routine, reenergise your people, boost their mental fitness, help them grow and transform into sales superstars and customer service champions.
YOU – The Sales & Service Star has 5 components to help you turn your staff into customer service superstars and sales top-performers:
YOU – The Sales & Service Star will teach your people how to strip away that sales resistance and overcome the prospects’ natural reluctance to make a commitment that wraps up the sales process. It is also the part of the sales process that salespeople dislike the most, and which customers find the most stressful.
Dave Lourdes will use ongoing interaction, practical examples, case studies, metaphors and illustrations so everybody gets it.
Your staff and sales people will finally understand how to handle tough situations, stay motivated, and, most importantly, how to protect and advance your company’s brand.
PLUS, YOU – The Sales & Service Star will also teach participants:
REGISTER NOW To See Your Sales Productivity And Customer Retention Rates SOAR!
YOU – The Sales & Service Star will help your people be consistent with all your customers. Inconsistent businesses have inconsistent profits.
In today’s ultra-competitive, ever-changing, margin-shrinking marketplace, having loyal customers is money in the bank. Converting your existing customers into raving fans is not an optional extra, it’s mandatory. Keep in mind, that if you don’t take care of your customers – somebody else will! Your People Can’t And Won’t Win More Business Empty-handed!
Being an excellent sales person who provides outstanding customer service is a matter of developing several key skills and applying them consistently. YOU – The Sales & Service Star will help your people identify the key strengths they can leverage to win more customers to the side of your company, with far less effort.
Your staff and key people will feel empowered and motivated to raise their game immediately. They’ll acquire the skill set and the confidence they need to adjust to the needs of your customers and to adapt to a variety of situations quickly, thus providing the memorable experience your customers are looking for.
In effect, your staff will become more accountable to results, they will have the skills to provide outstanding customer service, sell like professionals and feel motivated and ‘provoked’ to push the envelope and achieve that extra edge for your company.
Most importantly, this program will help your company secure a larger market share and grow your bottom line – no matter what the economy is doing!
Step Up To Turn Your Staff Into Customer Satisfaction Specialists
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